Privacy policy
This page explains how information is handled when you use this service.
What this service is
This service provides general health information to help users understand possible next steps when they are unwell. It is not a medical service and does not provide diagnoses, treatment plans, or clinical decisions.
Information we collect
The information collected depends on what you choose to share.
- Messages you enter during a conversation
- General health context derived from those messages
- Approximate location data if you choose to share it
You do not need to create an account to use this service.
How conversations are used
Conversation content is processed to generate responses and provide guidance. Conversations may also be reviewed in an anonymised form to improve safety, quality, and reliability.
Conversation data is not used for targeted advertising, user profiling, or marketing outside of this service. The service may display clearly labelled contextual links or promotions related to the guidance being shown. These are not personalised and do not involve sharing user data with advertisers.
Location information
Sharing your location is optional. If provided, it is used only to help identify relevant healthcare services nearby.
Location information is not used for tracking and is not shared for advertising purposes.
Third party services
This service uses trusted third party providers to process text and, where applicable, location data. These providers process information only to deliver the requested functionality.
Third party providers are not permitted to use your data for their own purposes.
Data storage and retention
We aim to keep stored information to a minimum. Conversation data may be retained for a limited period for safety, quality assurance, and service improvement.
This service does not create or maintain medical records. It does not store clinician authored notes, diagnoses, treatment plans, or formal healthcare records.
Information shared through this service is not connected to NHS records or any other healthcare system. This service should not be used as a record of care or relied upon for ongoing medical management.
Your responsibility
You are responsible for how you use the information provided. If you feel seriously unwell, your symptoms worsen, or you believe there may be an emergency, you should seek immediate medical help.